Privacy Policy

The information we collect from you is contingent upon your affiliation with us, the specific Services you utilize, and the manner in which you employ them. When you visit our public website as a consumer exploring our Services or learning more about our organization, we do not request your personal information. Conversely, if you become a business user of CyberLab Solutions, having licensed or purchased any of our products or Services, or if you contact us to inquire about employing our Services for commercial purposes, we will collect information as described below. It's important to note that our Services, even if offered at no cost, are primarily intended for business use, not personal use. Moreover, our business users may collect and provide information about authorized users, which they grant access to our Fornul.io Services through their business user accounts, as well as their clients or customers. The subsequent sections elucidate how we gather information in these distinct scenarios.

Gathering Of Information

Information You Voluntarily Share with Us
We accumulate information that you directly furnish to us.

For Business Users:
If you are a Business User, we gather specific personal information to facilitate our business dealings with you and deliver our products and services. This includes:

Account information: This encompasses your name, account username, password, communications you submit, and any other details you opt to provide.

Professional information: This consists of work-related contact information, job titles, and employers.

Commercial information: This category covers purchase and subscription history, as well as payment details where applicable.

We may also collect information that Business Users opt to provide regarding their Business Clients. Prior to sharing or disclosing any such information with us, Business Users are required to furnish their Business Clients with the necessary notifications and obtain any essential consents. CyberLab Solutions does not directly gather or control personal information concerning Business Clients. Instead, we collect this information on behalf of our Business Users.

For Authorized Users:
We collect information from Authorized Users of our Business Users. When you become an Authorized User, you directly share information with us when you create an account, utilize our Services, submit content via our platform, subscribe to our newsletter, complete forms, engage with us through third-party platforms, seek customer support, or communicate with us in any other way. However, it's crucial to understand that we collect your personal information on behalf of your company, the Business User who granted you access to our Services, and not for our own purposes. CyberLab Solutions does not exercise direct control over the processing of personal information for Authorized Users. Instead, Business Users are responsible for providing the requisite notices to their Authorized Users and collecting the necessary consents before requesting us to gather or disclose the personal information of their Authorized Users.

The types of personal information we collect from Authorized Users may vary based on the selected Services and the directions and permissions granted to us by the Business User. However, these details typically encompass:

Account information: This includes your name, account username, user identification, password, email, language preferences, time zone, phone number, photograph, birthday, anniversary, personal API key, role on our Services, Skype number, chat correspondence on our platform, any communications you provide, and any additional information you opt to share. Professional information: This category covers work-related contact information, job titles, employers, and job roles.

Please note that not providing certain personal information may prevent CyberLab Solutions from offering Services to you. For instance, without your email, we may be unable to create an account on your behalf.

Information Automatically Collected During Your Interactions with Us
When you engage with our Services or conduct business transactions with us, we automatically gather certain information, including:

Device and usage information: We collect data concerning how you access our Services, encompassing details about the device and network you utilize. This information includes your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, device time zone, and app version. We also collect data related to your activity on our platform, such as access times, pages viewed, links clicked, and the page you visited before arriving at our Services.

General location information: In compliance with your device permissions, we may collect data regarding the general location of your device. You can halt the collection of this information at any time (refer to the "Your Choices" section for guidance). Information obtained through cookies and similar tracking technologies: We, as well as our service providers, utilize tracking technologies such as cookies and web beacons to acquire data about you. Cookies are small data files stored on your hard drive or in device memory, which aid us in improving our Services and enhancing your experience. They also help us identify popular areas and features of our Services and track visit counts.

Utilization Of Information

We employ the information we gather to provide, enhance, and sustain our products and services. The specific purposes for which we use this information are elaborated upon below:

For Business Users:
If you are a Business User, we collect particular personal data with the aim of:

• Providing you with our Services and facilitating our business association.
• Handling and processing transactions, along with sending pertinent information like confirmations, receipts, invoices, and customer experience surveys.
• Transmitting technical notifications, security alerts, and support and administrative messages.
• Addressing your inquiries and concerns, rendering customer support.
• Corresponding with you regarding products, services, events, and conveying news and information from CyberLab Solutions and other sources. (Refer to the "Your Choices" section for guidance on opting out of these communications.)
• Customizing the advertisements you encounter on third-party platforms and websites. (For additional details, please see the "Advertising and Analytics" section below.)
• Enhancing and personalizing your experience while using our Services.
• Monitoring, evaluating, and analyzing trends, usage, and activities linked to our Services.
• Identifying, probing, and thwarting security breaches, as well as other malicious, deceptive, fraudulent, or illegal activities, while safeguarding the rights and property of CyberLab Solutions and others.
• Debugging to identify and rectify errors within our Services.
• Meeting our legal and financial responsibilities.
• Fulfilling any other objectives explained at the time of data collection.

For Authorized Users:
If you are an Authorized User, we only process your personal data in accordance with the instructions provided by your organization to deliver our Services. Typically, with the permission of your organization, our processing may include:

• Providing our Services to you on behalf of the Business User.
• Addressing your inquiries and concerns, furnishing customer support.
• Customizing and enhancing your experience within our Services.
• Monitoring, scrutinizing, and assessing trends, usage, and activities tied to our Services.
• Detecting, investigating, and thwarting security breaches, as well as other malicious, deceptive, fraudulent, or illegal activities, while safeguarding the rights and property of CyberLab Solutions and others.
• Debugging to identify and rectify errors within our Services.
• Complying with our legal and financial responsibilities.
• Fulfilling any other objectives explained at the time of data collection.
• These objectives are subject to change contingent upon the instructions provided by your organization.

Sharing Of Information

For Business Users:
We share personal data pertaining to Business Users in the following circumstances or as otherwise detailed in this policy:

• Personal information is shared at your direction with third parties whom you have instructed us to share specific information with.
• We share personal data with vendors, service providers, and consultants who require access to such data to perform services on our behalf. This includes entities that aid us with web hosting, payment processing, customer relationship management tools, fraud prevention, and marketing and advertising.
• Personal information may be disclosed if we believe such disclosure aligns with applicable laws or legal procedures, including lawful requests from public authorities to meet national security or law enforcement requirements.
• We may share personal data if we have reason to believe that your actions contravene our user agreements or policies, or if we believe you have breached the law, or if it is necessary to safeguard the rights, property, and well-being of CyberLab Solutions, our users, the public, or other individuals.
• We share personal data with our legal representatives and other professional advisors when required to obtain guidance or protect and oversee our business interests.
• Personal data may be shared in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of our entire business or a segment thereof by another organization.
• Personal data is shared among CyberLab Solutions and our existing and future parent companies, affiliates, subsidiaries, and other entities under common control and ownership.
• We share personal data with your consent or at your direction.

For Authorized Users:
If you are an Authorized User, we solely share your personal information in accordance with the instructions provided by your organization to deliver our Services. As we function as a service provider to the Business User, the Business User controls and dictates the processing of all personal data collected on their behalf. However, typically, and with the consent of the Business User:

• We share personal data at your or your organization's direction with third parties to whom you or your organization have directed us to share specific information (e.g., Business Users who have invited you to join our Services, Google Calendar or Outlook, human resource management software).
• We share personal data with service providers (i.e., subprocessors) who require access to personal data to perform services for us, such as entities assisting with web hosting, fraud prevention, and customer service.
• Personal data may be disclosed if we believe such disclosure aligns with applicable laws or legal procedures, including lawful requests from public authorities to meet national security or law enforcement requirements.
• We may share personal data in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of our entire business or a segment thereof by another organization.
• Personal data is shared among CyberLab Solutions and our existing and future parent companies, affiliates, subsidiaries, and other entities under common control and ownership.

Advertising and Analytics

We grant authorization for external entities to provide analytical services and deliver advertisements on our behalf, both across the internet and within mobile applications. These entities may employ various technologies, including cookies, web beacons, device identifiers, and more, to accumulate data about your utilization of our Services and other websites and applications. This information may encompass your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion data.

This data may be used by CyberLab Solutions and others for multiple purposes, including but not limited to data analysis, tracking trends, gauging content popularity, serving tailored advertising and content to align with your interests on our Services and other websites, as well as comprehending your online activities. If you wish to gain more information about interest-based advertisements or opt out of having your web browsing data used for behavioral advertising intentions, please visit www.aboutads.info/choices.

Your Choices

Account Information:
You have the freedom to update and rectify certain account details whenever you choose. This can be done either by accessing your account directly or by contacting us via email at support@fornul.io. Should you decide to delete your account, please be aware that we may retain specific information in compliance with the law or for valid business reasons. Furthermore, any relevant information may remain within the appropriate workspace, which is an integral part of your business’ license for using our Services.

For Business Users managing specific workspaces, the capability to delete entire workspaces and other user data within those workspaces is at your disposal. In order to delete your personal account, you may be required to first remove any users within your workspace or transfer your administrative privileges to another Business User before initiating the removal of your personal account.

Location Information:
For mobile apps that initially request your precise location information, you'll be asked for your consent. If you grant permission but later wish to cease the collection of this data, you can do so at any time by adjusting your mobile device preferences. Alternatively, the standard uninstall process for our mobile apps can also stop the collection of location data from your device.

Cookies:
Most web browsers are preconfigured to accept cookies. However, you can typically modify your browser settings to either remove or decline browser cookies. Keep in mind that rejecting or removing cookies may impact the availability and functionality of our Services. Refer to our Cookies Policy for additional details.

Additional Disclosures for Infividuals in Europe

If you are situated within the European Economic Area ("EEA"), the United Kingdom, or Switzerland and fall under the category of Business Users for whom we are responsible for personal information, certain rights and legal protections pertain to you regarding the processing of your personal information. The following section is relevant to you:
Legal Basis for Processing:
When we process personal information, we adhere to the following lawful bases, as required by applicable law:

• Fulfilling our contractual obligations to you, such as processing payments and providing the products and services you've requested.
• Demonstrating a legitimate interest in processing your personal information to operate our business, safeguard our interests, and improve our products and services.
• Complying with legal requirements, such as maintaining records of consents and opt-out requests for marketing communications.
• When your consent is the basis for processing your personal information, you have the right to withdraw this consent at any time, without incurring any charges.

Data Retention:
We store your personal information for the duration necessary to fulfill the initial purposes for which it was collected and for other legitimate business objectives, including compliance with legal, regulatory, or other obligations.

For Authorized Users, we retain your personal information for the duration of our agreement with your company, or until your company requests its deletion, whichever comes first, unless it is required to meet our legal, regulatory, or other compliance obligations. Specific data, including but not limited to screenshots, GPS location, auto-tracking, and audit-log information, is automatically and routinely deleted as part of our data retention policies after a designated timeframe.

Data Subject Requests:
In accordance with applicable law, you have the right to:

• Information: Be informed about how your personal information is collected and used.
• Access: Request a copy of the personal information we process about you, provided in electronic form.
• Rectification: Require that any incomplete or inaccurate personal information is corrected.
• Deletion: Request the removal of personal information we process about you, except when legal obligations or the establishment, exercise, or defense of legal claims necessitate retention.
• Restriction: Ask that we limit the processing of your personal information in certain circumstances.
• Portability: Request the transmission of your personal information to another data controller.
• Objection: Object to our processing of your personal information for reasons related to your particular situation.
• Withdrawal of Consent: If you've given your consent for the processing of personal information, you have the right to withdraw that consent at any time, free of charge.
• Certain rights may be subject to limitations, and the retention of certain personal information may be required by applicable law. To inquire about or exercise these rights, please contact us using the provided information.

For Authorized Users, please direct your requests to the Business User on whose behalf you're acting, as our ability to respond to your requests may be limited.

International Data Transfer:
We take steps to ensure that your personal information is treated with appropriate safeguards. Most of our operations occur within the United States, where data protection laws may be less stringent than in your country. We provide suitable protections for international data transfers as mandated by applicable law. For transfers originating from the EEA, Switzerland, or the UK, we implement standard contractual clauses and international data transfer addendums as approved by the respective authorities.

Contact Us

If you have any inquiries regarding this Privacy Policy, please don't hesitate to reach out to us at support@fornul.io.

CyberLab Solutions DOO
Bulevar cara Lazara 81
21000 Novi Sad